Terms and Conditions
1.Payment Options
2.Deliveries
3.Where do we deliver to?
4.Delivery Methods
5.Delivery to your address
6.Delivery Charges
7.Returns
8.Specifications
9.Warranty and repairs
10.Privacy
11.Security
12.Information Collection and Use
13.Cookies
14.Log Files
15.Sharing Demographic Information
16.Customer Communications
17.Correction/Updating Personal Information
18.Notification of Changes
1. Use Paypal to pay with a credit card
2. CircuitCycles will receive cheques, bank drafts or bank transfers
For all queries on payment options please Contact Us
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• Where do we deliver to
• Delivery Methods
• Delivery to your address
• Delivery charges
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CircuitCycles deliver to any address in the 26 counties in the Republic of Ireland.
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From receipt of your order we will guarantee delivery within 5 to 7 working days if your order is in stock. If your item is not in stock then we will offer you the choice of Back-Ordering the item, where we will try our best to give you a best estimate of delivery time. Should CircuitCycles fail to deliver the item within the estimated time we gave you in the Back-Ordering option then you reserve the right to cancel your order with full refund. CircuitCycles use two main National courier services which are Fastway and Target. Both couriers offer a robust tracking system and we will use one standard delivery option. Once we receive the order form we will notify you by email confirming payment with the expected delivery date, the courier company and a tracking number for your reference.
Should you wish to complain about the delivery contact Dispatch or the items that arrive are faulty please follow the returns instructions
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Circuitcycles will deliver to a business or residential address. Once we have received the delivery address and process your order we cannot change this address. We cannot redirect an order to a different address once it is processed. It is important therefore to consider carefully where you would like delivery as there has to be someone there to sign for the item. If there is nobody there at the specified address then the courier will contact the phone number supplied. If they fail to meet someone they will leave a card for you to make alternative arrangements. The couriers will make one more attempt to drop off the item based on your arrangements without charge, after which you will incur delivery charges.
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There are no delivery charges for anywhere in the Republic of Ireland. Charges may occur if you fail to sign for an agreed delivery address outlines in the section above.
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Our aim is to provide 100% customer satisfaction in all aspects of our service. If for whatever reason you are not happy with your purchase, Circuitcycles will refund your purchase costs less delivery and collection costs where necessary. To receive this refund you should return the item within 10 days of receiving it and email us with your Order number and a completed returns form to Dispatch to be eligible for a refund of purchase costs you must comply with the following;
• You have completed the returns form
• Unless faulty, you return the item(s) as new and not been ridden in the case of a Bike.
• The must be returned in their original packaging and all documentation.
If an Item is faulty when delivered and before usage, once you have returned them together with the completed returns form we will;
• Refund you (should you request so) the full amount of items and postage using the method you paid Circuitcycles which could may take up to 10 days for clearance before the money is back in your account.
• Dispatch a replacement if you so request with no additional costs to you.
If an Item becomes faulty or fails during use, under the conditions of our warranty (see warranty) and once you have returned them together with the completed returns form we will;
• Replace the faulty item(s) if the item is within warranty.
• Not issue a refund if the fault occurs after 10 days of receiving the items.
If you return items to us for reasons other than being faulty, such as wrong size or not liking the colour then you will have to pay the return costs. This return cost is estimated to be €25 but it depends on your location within Ireland. If you return items that are faulty we will refund up to €25 of the return postage, but if your costs will exceed €25 then contact Dispatch who will make arrangements for pickup at our costs.
It will take 2-3 working days to process a returned item from when it arrives to Circuitcyles. If the item is out of stock at the time of receiving the returned item then we will make every effort to have the replacement part to you within 30 days. During every stage of the return process Circuitcycles will keep you informed by email on the status of your returns.
For any returns enquiries please contact Dispatch
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Circuitcycles is a reseller directly from the manufacturer and we have no control over specification changes or alterations to the products. The manufacturer reserves the right to change the specifications and design of components and can do so at any time. While every effort is made by Circuitcycles to maintain up to date published specifications, there may be small deviations from time to tome and we will notify you as soon as possible if there are such changes.
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MANUFACTURER’S 2-YEAR LIMITED WARRANTY.
WARRANTY CONDITIONS:
You are legally entitled to a warranty of two years, starting from the date the handover of the bike occurs. All warranty claims within Ireland should be sent to CircuitCycles by the customer, dealer or reseller. As proof of the purchase, keep the receipt in a safe place for the duration of the warranty. For every warranty replacement you will need to show the receipt.
PREREQUISITES FOR WARRANTY CLAIMS:
• The damage is due to faulty manufacturing, material or information.
• The damage or fault was already present at the time of hand over to the customer.
• The damage or fault occurred during the two year period from handover and is subject to the inclusions within the warranty.
INCLUSIONS WITH THE WARRANTY:
A right to claim on the warranty exists for faults to the following parts;
• The motor, the motor controller, the battery and battery indicator, the frame and forks.
EXCLUSIONS FROM THE WARRANTY:
The following are excluded from the warranty:
• Damage caused by use in competition, improper use and acts of nature (a description of “Appropriate use as Intended” is found in the operating manual).
• All parts which are subject to wear, except in the case of production or material faults (a list of “Consumable Parts” is found in the operating manual).
• Damage caused by improper or insufficient care and unprofessional repairs, modifications or replacement of bicycle parts. (Detailed care instructions are to be found in the operating manual).
• Damage due to accidents or external influences, provided these are not due to faulty information or production.
• Repairs with used parts or damage resulting from such repairs.
• Special equipment or accessories or nonstandard equipment; especially technical alterations, such as replacement of gear shifter, bicycle fork, alteration of the frame geometry.
• Parts fitted later which, at the time of hand over, did not belong to the standard equipment of the product, or damage resulting from the unprofessional assembly of such parts.
For extended warranty options Contact Us
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Circuitcycles.ie is dedicated to protecting the privacy of our users by taking all possible measures to protect their personally identifiable information. This privacy statement outlines these measures and discloses the privacy practices of Circuitcycles.ie
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This website takes every precaution to protect our user information. When users submit sensitive information via the website, your information is protected online and offline. When we ask you to enter sensitive information, such information is encrypted and is protected. In an offline situation user information is access is restricted to computers in our offices only. Within the offices, only employees who need the access to customer information to perform their job duties are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure data center environment.
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12. Information Collection and Use:
Circuitcycles.ie is the sole owner of the information collected on this site and will not release any personably identifying information unless you specifically authorize us to do so or unless required by the appropriate law enforcement officials.
Registration In order to use our services.
If a user is asked to complete the sign-up form and is required to give their contact information (such as name and email address) then this information is used to contact the user about the services on our site for which they have expressed interest. Demographic information collected is used for our internal market analysis purposes.
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A cookie is a piece of data stored on the user’s computer containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.
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We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
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15. Sharing Demographic Information:
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.
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We send all new Members a welcoming email to verify password and email address. Established Members will occasionally receive information on products, services, special deals, and a newsletter via email or letter mail as part of our customer communications. In addition, we also send the user site and service announcement updates. Members are not able to un-subscribe from customer communications, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
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17. Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as address information), it may be updated at the Member section page or by emailing circuitcycles.
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If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
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